Job Description

Epic Willow Application Analyst (Pharmacy)

Duration: 4+ Months

Location: Remote

Monday Friday 8:00 AM to 5:00 PM MST

• Experience 5+ years Epic build experience
• Education: Willow IP Certification (required) Willow Inventory (preferred)
• Certifications: Pharmacist or Pharmacy Technician preferred, not required

Essential Functions

• Analyze and diagnose complex system issues; identify root causes and resolve or escalate appropriately.
• Plan, design, implement, maintain, optimize, and support applications.
• Gather, validate, and translate complex technical requirements into design and development specifications.
• Collaborate with clinical users and IT teams through evaluation, design, testing, implementation, and maintenance.
• Address highly technical issues during installation and maintenance.
• Coordinate preparation, coding, testing, and debugging of complex program.
• Design, analyze, and build workflows to meet user needs.
• Configure and integrate electronic and mechanical hardware with software solutions.
• Gather and analyze data to troubleshoot incidents; document process and resolution.
• Document design, application, and technical specifications; assist with support and training materials.
• Identify reporting needs and collaborate with report developers.
• Partner with vendors to resolve system issues and improve performance and usability.
• Recommend system improvements to vendors.
• Review documentation for upgrades and monthly system updates; assess impacts.
• Provide Tier 2 and Tier 3 end-user support, Mentor team members on technical and customer support skills.
• Act as project lead for complex initiatives.
• Participate in on-call rotation as required.

Scope & Level Guidelines:

• Broad knowledge of concepts, practices, and procedures within specialization Complexity Broad, complex duties requiring advanced organizational and specialty knowledge.
• Decision Making Independent judgment with authority to escalate high-impact or complex decisions.
• Communication: Communicates complex, interpretive information using discretion and independent judgment.
• Supervision: Limited supervision with high independence; supported by lower-level staff as applicable

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