Job Description

Now Hiring: Thrift Store Team Member

Hope House Foundation – Norfolk, VA

Hope House Foundation is hiring for our Thrift Store in Norfolk . If you enjoy working with people, staying organized, and being part of a mission-driven team, we would love to hear from you.

Schedule: every Friday and Saturday = 16 hours a week. Flexibility required.

Please note: Applications must be submitted through this posting. Do not apply in person at the store.

This position offers a blend of customer service, organization, teamwork, and hands-on operations in a positive nonprofit environment.

Position Responsibilities

Customer and Donor Engagement

• Provide friendly, courteous, and professional service to customers and donors.
• Assist donors with drop-offs and answer questions clearly and respectfully.
• Support a welcoming and positive shopping experience.

Store Operations

• Organize and prioritize daily tasks to support efficient store operations.
• Manage time effectively to complete assigned duties.
• Operate the cash register and process transactions as needed.
• Maintain the security, cleanliness, and organization of merchandise displays and sales areas.

Housekeeping and Maintenance

• Complete housekeeping tasks as assigned by the Operations Coordinator.
• Promptly report maintenance or equipment repair needs.

Inventory and Merchandise Management

• Sort, tag, and price donated items for sale.
• Assist with the appropriate disposal of non-sellable items.
• Help maintain organized back-room and storage areas.

Team Collaboration

• Attend quarterly team meetings.
• Support Thrift Store policies, goals, and continuous improvement efforts.
• Contribute positively to the overall growth of the team and Hope House Foundation.

Special Events

• Assist with coordination and staffing of the Stockley Gardens Art Festival Thrift Store booth and other special projects as needed.

Ethics and Administration

• Adhere at all times to the Hope House Foundation Employee Code of Ethics.
• Accurately complete required administrative forms, including payroll and mileage sheets.

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