Job Description

The famous  Caribe Hilton is looking for their next Security Dispatcher to join their team.

Located on a beautiful peninsula in San Juan, Puerto Rico, it is a vibrant destination beach-front resort! Sitting on 17 acres of tropical landscape, the resort is just a short distance from Old San Juan, the vibrant Condado district and the Puerto Rico Convention Center. Featuring a picturesque ocean-side boardwalk, 652 guest rooms and 65,000 square feet of meeting space.

The Ideal Candidate must have at least one year of Security Dispatcher, Security Officer and Customer Service experience and will be able to communicate in Spanish and English and understand both languages.

Shift Pattern: Full Availability required. Part-Time position to work mostly evening shifts throughout the weekend - Including Overnight and Holidays.  Available to work other shifts during the week if needed.

Pay Rate: $13.00 per hour

What will I be doing?

As a Security dispatcher, you will assist the Security team to ensure safety and security of all Guests, Team Members and contractors, and visitors while at the hotel. A CCTV Operator is also monitors the CCTV recordings carefully to report any untoward incidents taking place in and around the hotel premises. Specifically, the CCTV Operator will perform the following tasks at the highest level of service:

• Maintain the security and safety of the hotel, Guests, and Team Members and their property by providing constant vigilance in and around the hotel premises through CCTV records.
• Act promptly in the event of a circumstance that requires attention
• Ensure all fire panel is monitored constantly
• Assist Management in dealing with any incidents that arise within the hotel
• Follow all Occupational Health and Safety rules upheld by the hotel
• Monitoring of the employee authorized access point.
• Wellness checkpoint related to Covid-19 
• Register visitors to the property back of house and suppliers.
• Certify in AED and first aid
• Be able to keep daily log report
• Speak English and Spanish (Fluently)
• Write English and Spanish

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Ability to effectively speak, write and read English & Spanish
• Ability to operate computers and operate CCTV monitors
• At least one (1) year of related experience 
• Experience in the hospitality industry preferred
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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