Job Description

Ready to lead and optimize high-performing network operations in a customer-focused environment?

Join a technology solutions organisation delivering advanced networking services from its base in the US. Oversee and maintain critical network infrastructure, monitoring performance, troubleshooting issues, and ensuring exceptional support for clients. The role requires hands-on expertise in network operations, strong customer service skills, and relevant certifications such as CCNA. This role involves maintaining reliable, resilient networks while driving operational excellence and customer satisfaction in a fast-paced, dynamic environment.

Apply now and elevate your career in network operations and customer-focused technology delivery!

Key Responsibilities:

• Monitor network performance and identify potential issues.
• Respond to alerts and troubleshoot network problems promptly.
• Collaborate with cross-functional teams to resolve technical issues.
• Provide exceptional customer support and ensure customer satisfaction.
• Document all network-related activities and maintain accurate records.
• Participate in ongoing training and professional development opportunities.

Qualifications:

• Minimum of 2 years of experience in a Network Operations Center (NOC) environment.
• CCNA certification or equivalent networking certification required.
• Strong knowledge of networking protocols and technologies.
• Experience with network monitoring tools and troubleshooting techniques.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Must be willing to work on-site in Plano, Texas.
• Day shift availability.

Benefits:

• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement plan with employer matching.
• Paid time off and holiday pay.
• Opportunities for career advancement and professional growth.
• Ongoing training and development opportunities.

Salary:

• Competitive salary ($75,000 to $90,000 per year).

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