Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate. Working closely with our agents our Support Teams ensure clients are taken care of at every step in the home-buying and selling process. So whether youre starting your career need a change of pace or love the organizational side of real estate the Support Team at Redfin could be your perfect opportunity.
As aTemporaryTransaction Coordinator your number one priority is to deliver service that provides agents with two primary benefits: time and peace of mind. Youll take ownership of every possible task appropriate for a coordinator and anticipate their needs by staying a step ahead so they can do what they do best help clients win! Your passion for delivering world-class service experiences that create raving fans out of every agent and client we support will be instrumental to your success in this addition well support you with in-depth training cutting-edge tools and a collaborative culture as you learn the ropes at Redfin and grow your professional career.
About the Role
Youll take a lead role in coordinating real estate deals working with agents to orchestrate the details between clients cooperating agents lenders closing companies and other parties to ensure every detail comes together seamlessly from contract to close.
With agent oversight youll manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times and proactive follow-up.
Coordinate property access for inspectors appraisers and other vendors.
Manage all paperwork related to the transaction. Draft addenda as needed process disclosures and ensure our file is complete.
Youll proactively support multiple agents building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience.
Minimize clients stress by expertly guiding them through the closing process and promptly responding to their questions.
Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.
Ensure all contractual deadlines are met; alert all parties when a deadline is at risk and proactively mitigate that risk when within your control to facilitate an on-time closing.
Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.
About You
A real estate license is required. Find out how to get one here: year of real estate contract experience with strong contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies settlement lending) of closing a real estate transaction is preferred.
One year of customer service experience is required.
Excellent attention to detail organizational and interpersonal skills.
Clear and concise verbal and written communication.
Proficient in basic technologies (internet search customer relationship tools) and the aptitude to learn new technologies (Google suite Redfin proprietary tools).
Experience using email and phone to communicate with clients and other parties required.
Calm demeanor when resolving issues and communicating with agents and clients.
Experience juggling multiple priorities in a fast-paced environment.
Strong sense of accountability for the agent and client experience.
You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client and agent success above all else.
Schedule
MondayFriday 8am - 5:00pm.
Whatyoullget
Our team members fuel our strategyinnovationand growth so we ensure the health and well-being of not just you but your family too! We goabove and beyondto give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put:Wevegot your back. Check out our full list of Benefits and Perks .
Aboutus
Redfin is revolutionizing the$75 billionreal estate industry. We use data beautiful software and innovative design to put customers first at every step in the home-buying and selling process. Get ready to dive headfirst into our award-winning website and mobile apps solving complex business problems in a highly visible customer-centric way. If you value doinggreat workin a collaborative environment join our team!
This job description is an outline of the primary responsibilities of this position and may bemodifiedat the discretion of thecompany at any time. Decisions related to employment are not based on race color religion national origin sex physical or mental disability sexual orientation gender identity or expression age military or veteran status or any other characteristic protected by state or federal law. Thecompany provides reasonableaccommodationstoqualified individuals with disabilitiesin accordance withapplicable state and federal laws. Applicantsrequiringreasonable accommodations in completing the application and/orparticipatingin the application process should contact a member of the Human Resources team at .
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $22.80-$35.50. The position may also be eligible for an annual bonus incentives and other employment-related benefits including but not limited to medical dental and vision benefits 401K retirement plan and paid-time off. More informationregardingthese benefits and others can be found here . The informationregardingcompensation and other benefits included in this paragraph is the companys current good faithestimateat the time of posting. Compensation and benefits are subject to modification from time to time as the Company in its sole and exclusive discretiondeemsappropriate. The Company maydetermineduring its future reviews of the proposed compensationand benefits provided for thispositionthat the compensation and benefits for suchpositionshould be no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.
Required Experience:
IC
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