Job Description

Job Description and Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program.  Please follow the link for more information regarding the 2025 Personal Leave program. 

Are you looking for a challenge in an innovative, fast-paced environment? Do you enjoy solving complex technical problems and contributing to the reliability of enterprise systems? If so, our Quality Assurance Team may be the perfect fit for you.Franchise Tax Board (FTB) is modernizing its enterprise technical environment, and our team drives creative IT solutions that advance this mission. As a Quality Assurance Specialist, you will help ensure FTB systems meet business needs, perform reliably, and support statewide goals that benefit Californians.You will function as the QA Specialist lead on the Enterprise Noticing Services (ENS) Dev and QA team. Working in a fast-paced environment with constantly changing priorities, you will analyze business and technical requirements, translate them into detailed test cases, and perform multi-faceted testing across multiple platforms.You will accurately execute system-level tests, develop test scripts, track issues and defects, and collaborate closely with IT partners throughout the department to troubleshoot and implement quality system changes. Additionally, you will prepare decision-making documents, conduct independent research, evaluate technical issues, and recommend cost-effective solutions and process improvements.Your work will foster cooperative relationships with management, business counterparts, and technical teams while providing services within the Software Engineering domain.

In your software quality role, you will:

• Conduct multi-faceted testing of enterprise applications, including functional, integration, regression, and system testing.

• Analyze technical and business requirements to develop detailed, executable test cases.

• Build and maintain test scripts, data sets, and documentation to ensure complete test coverage.

• Track, document, and help resolve defects by working closely with developers, analysts, and IT partners.

• Support implementation activities, release validation, and post-deployment testing.

• Prepare decision-making documents and perform research to recommend cost-effective technical solutions.

• Foster positive and effective working relationships with technical and business teams.

Automation Responsibilities:

You will also support FTB’s growing testing automation initiatives aimed at improving efficiency, increasing coverage, and modernizing testing practices across enterprise systems. This includes:

• Developing, executing, and maintaining automated test cases to streamline repetitive testing and reduce regression timeframes.

• Working with enterprise automation tools and frameworks to help standardize testing practices and support continuous integration pipelines.

• Identifying automation candidates in collaboration with QA partners, Developers, and Analysts.

• Ensuring test data readiness and helping align automated testing with FTB's broader digital QA strategy, including shift-left and continuous delivery principles.

• Contributing to improved release quality through expanded automated coverage and faster feedback cycles.

Additional positions may become available ( RPA 2627-00191).

Please complete this optional survey letting us know how you heard about this position by  clicking here .

You will find additional information about the job in the .

Working Conditions

About the Technology Services Division (TSD)  The mission of TSD is to securely deliver and support information technology solutions and services essential to the success of the FTB’s mission. By acting on our TSD mission, we will realize our vision of a collaborative and diverse team of IT experts who further innovation and empower our business partners to accomplish their goals.  Read more  about FTB .  Learn more about other FTB technical roles  at this FTB microsite .  Need help understanding the hiring process or have questions about FTB? We'd love to talk to you! Before applying, read through these  step by step instructions to apply, or contact us at IT.Recruit@ftb.ca.gov . Please include the job control (JC) number and the position title in the subject line.

• This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future .

• Interviews will be conducted in p erson . 

• This position  is eligible for limited remote working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework. This is subject to change
  

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to .

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance.  Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements.

• Experience designing and executing complex system, integration, regression, and end to end tests, including recreating incidents in test environments.
• Knowledge of multiple FTB enterprise systems beyond Enterprise Noticing Services (ENS), such as TPF, TI, INC, BETS, CM, and other cross system business platforms
• Experience analyzing business and technical requirements and identifying gaps, inconsistencies, and downstream impacts across multi system environments
• Experience maintaining and configuring test environments, preparing test data, reproducing defects, validating fixes, and ensuring environment readiness for releases
• Experience writing and executing SQL queries and analyzing relational data structures (schemas, tables, data conditions)
• Experience working with XML or other structured data formats used in system or integration testing
• Experience working with testing tools and utilities such as IBM Datastage, Squirrel, FileZilla, Notepad++, and Altova XMLSpy
• Experience using SDLC and test management tools, including Azure DevOps (ADO/Test Hub), TFS, Visio, SharePoint, and other enterprise productivity tools
• Experience with test automation concepts, tools, or frameworks, including designing automation ready test cases, supporting automated regression suites, and identifying automation candidates
• Strong analytical, communication, and collaboration skills, with the ability to manage multiple priorities, guide testing peers, troubleshoot complex defects, and work effectively in both independent and team environments
  

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

In addition, Franchise Tax Board offers the following:

• Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities

Additional Application Instructions

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

• Completed employment information on the STD. 678, including  the “From” and “To” dates, “Hours Per Week,” and “Duties Performed" fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678)
• All of the required documents listed in the “Required Application Package Documents” section 
• The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account )
• A signature, if submitting a paper application package

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Three professional references, including name, title, and phone number.
• Other -

  REQUIRED: If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under “Minimum Requirements” on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).

• Other -

  A cover letter is required and must be included.

• Supplemental Application - In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of the page. Respond to the following supplemental statement(s): 
  1. Based on the job description and duty statement, please describe what skills, abilities, and experience you possess that would help you in be successful in this position?
  2. Describe a quality assurance assignment you completed. What was the assignment? What steps did you take to complete the assignment?

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