Job Description

Job Description

The Director of Security is responsible for the oversight of the day-to-day operations of the security department and all loss prevention activities of the 4 Northwood Properties in the Ballantyne area. Including: The Ballantyne Hotel, Aloft, Courtyard and Staybridge.

Key Responsibilities:

• Determines and communicates Loss Prevention policies and procedures by studying organization operations and schedules; establishing internal controls; conducting inspections; preparing and updating a Loss Prevention manual; conducting training sessions of department staff.
• Completes criminal, employee misconduct, and injury investigations by gathering evidence; conducting interviews; collecting documents and photographs; coordinating with law enforcement personnel (when applicable) and company management; presenting evidence at hearings and trials.
• Resolves emergency situations by directing actions on location; coordinating with management, Loss Prevention personnel and government emergency services.
• Performs as liaison between management and federal, state, local, foreign, and private executive/dignitary protection personnel along with other agencies such as local police, fire service, and emergency medical services.
• Conducts initial and updated training, attends employee orientations to familiarize hotel / golf employees with lawfully mandated “right to know” safety, security, and health topics; ensures the accurate completion and maintenance of safety training documentation.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Coordinates the administration of safety and health programs to include the employee safety committee, emergency response team, and employee safety training updates; ensures compliance with federal, state and local regulations and standards.
• Operation of company owned vehicles.
• Conducts random and for cause preliminary substance abuse testing using company approved on-site screening testing devices
• Secures facilities, equipment, assets, and personnel by laying out observation and warning systems; reviewing activity documentation; completing personnel and initiating employee compliance verification programs.
• Assists with the development and implementation of specialized incentive/recognition programs for line level employees to promote compliance with safety procedures and security policies.
• Designs and develops effective training and career development programs for Loss Prevention employees. Conducts one on one performance evaluations and provides feedback for employees.
• Maintains guest confidence and protects operations by keeping information confidential.
• Promotes the Companies vision to employees
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Manages and administrates Workers Compensation issues, maintain files of injuries and documentation per company policy, Labor Department and OSHA guidelines.

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Medical (3 Plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Northwood Hospitality Discounts
• Marriott Discounts worldwide
• Awesome PTO policy
• and more

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

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