Why CIG?
At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!
CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.
Benefits
JOB OVERVIEW:
The Director, Customer Experience is responsible for defining, developing, leading, and executing the organization’s policyholder experience strategy. This role partners across the enterprise to deliver a consistent, high-quality experience throughout the entire policyholder lifecycle—from onboarding through renewal and retention. The ideal candidate brings deep property and casualty (P&C) insurance expertise, a strong customer-centric mindset, and proven success leading teams and driving measurable service and experience improvements.
RESPONSIBILITIES:
Customer Experience Strategy & Leadership
Program Development & Execution
Stakeholder Collaboration & Change Management
Job description is not prescriptive, but rather a guide as to the duties and responsibilities you will have, however it is not limited to the listed above.
REQUIREMENTS:
Preferred
Salary Range: $122,162.00 - $203,603.00
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.
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