We are seeking a highly motivated and customer-focused Desktop Support Technician to provide high-quality technical support to end users in a fast-paced, in-person environment.
The ideal candidate is personable, proactive, and confident working directly with employees to resolve technical issues. This role requires strong troubleshooting skills across hardware, software, and Microsoft technologies, along with the ability to deliver professional, white-glove support to internal users.
This position is ideal for someone who enjoys helping people, thrives in an interactive support environment, and takes pride in delivering an excellent end-user experience.
Provide in-person and remote desktop support to end users, including desk-side troubleshooting and technical assistance
Install, configure, and maintain desktop and laptop hardware, peripherals, printers, and related equipment
Troubleshoot and support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office
Assist with user account management including password resets, access issues, and group permissions
Support Windows operating systems and endpoint devices
Respond to IT incidents and service requests through a ticketing system such as ServiceNow or similar platforms
Assist with endpoint and device management through modern management tools such as Intune or similar platforms
Troubleshoot basic networking issues including connectivity, VPN access, and wireless configuration
Maintain accurate documentation of support activities, troubleshooting steps, and resolutions
Collaborate with internal IT teams on projects, system upgrades, and technology rollouts
Act as a professional and approachable representative of the IT team when interacting with employees and internal stakeholders
2–5+ years of Desktop Support, Help Desk, or End-User Support experience
Strong experience supporting Windows operating systems
Hands-on experience troubleshooting Microsoft 365 / Office 365 applications
Experience with user account administration within Active Directory or Azure Active Directory
Familiarity with endpoint management tools such as Intune or similar device management platforms
Experience using IT ticketing systems such as ServiceNow, Jira Service Management, or similar tools
Basic understanding of networking concepts including TCP/IP, DNS, VPN, and wireless connectivity
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills with both technical and non-technical users
Professional, service-oriented mindset with the ability to work in a fast-paced support environment
Experience supporting SharePoint Online
Executive or VIP support experience
Experience working in corporate or enterprise environments
Exposure to mobile device management (MDM)
Job Type: Contract
Pay: $30.00 – $40.00 per hour
Expected Hours: 40 per week
Work Location: In Person
Health insurance
Dental insurance
Customer support: 2–3 years preferred
Desktop support: 2–3 years required
Windows OS support: 2–3 years required
Ability to commute to New York, NY
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