Job Description

Westgate Resorts is the largest privately held timeshare company in the world , with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the  Best Companies to Work For , we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement.  With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico . Join us and be part of a team that values passion, integrity, and excellence—where your work helps create memories that last a lifetime.

Job Description

Customer Service and Sales support for the Welcome Center of Corp. Marketing Road Program. Promotes Westgate Resorts through arranging tours for qualified potential timeshare purchasers, books room nights, sells attraction tickets, and provides concierge services in contracted locations. Assists with new hire training with, Corp. Road Program training, Guidelines and Policies. 

To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Essential Duties and Responsibilities 

Duties include but we are not limited to the below tasks. Other duties may be assigned or removed based on business needs.

• Presents and arranges Westgate timeshare tour promotion to qualified guests at various contracted locations on a daily basis
• Arrange and book room nights for guests that walk into the welcome centers
• Provides concierge service for contracted locations
• Maintain updated information on local area attractions and special events, and maintaining a courteous, professional image to guests as a team member of resort
• Arrange and book tours of the resort for possible timeshare sales
• Responsible for personal sale quotas; Tours, Tickets and Rooms
• Able to work a flexible schedule (day/hours) including weekends and holiday
• Able to handle cash and tickets accurately and securely
• Provide friendly and professional customer service
• Responsible of Inventory and Supplies of the Center when needed
• Ensure location is well-kept, clean and maintain
• Assist with cash handling forms, policies and procedures, confirming cash amounts and reporting issues timely
• Assist with team members engagement activities and information on a daily basis
• Cover for other employees shifts if needed by Center Manager

Qualifications

• Must be able to handle cash and tickets accurately and securely, be able to communicate well with others, enjoy working with tourists, be able to take direction well, possess strong auditing skills, and possess good management skills.
• Work in Indoor and outdoor if required.
• Ability to work in a moderate noise level attributed to business office with computers and printers, light traffic
• Minimum of 1 year of sales and/or customer service experience required
• Sales oriented individual
• Product knowledge
• Strategic prospective skills
• Ability to adapt in changing environment
• Analytical skills

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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