Job Description
Call Center Supervisor Wilshire Law Firm is a distinguished award-winning legal practice with over 18 years of experience specializing in Personal Injury Employee Rights and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.
You will work side by side on a team of dynamic collaborative and client-focused professionals who are committed to delivering on our founding core values: Excellence Teamwork and Integrity.
The Opportunity As our Assistant Manager in our Intakes department you will have the opportunity to help lead a team of intake representatives on the front lines of engaging and signing clients in the areas of wrongful death TBI catastrophic injury workplace retaliation and harassment unpaid wages and wrongful termination.
Accountable for - Lead a team of more than fifteen intake representatives.
- Create and manage intake representative work schedules.
- Audit and monitor intake representative calls with potential clients.
- Assist in signing up clients.
- Lead new hire training.
- Assist in client referral process and procedure.
- Bring a team-oriented and positive attitude to our Los Angeles office.
- Ability to work weekends and holidays.
- Ability to work on-site 3:00PM to 12:00PM
Qualifications - Ability to work evenings nights and weekends.
- Management experience is required (call center preferred)
- Bachelors degree in relevant field at minimum.
- Experience working with entry-level workforce.
- Experience working in sales.
- Experience working in a call center.
- Charismatic and professional.
- Experience working in a law firm setting preferably in personal injury or employment.
- Experience working with Salesforce or legal CRM a plus.
- Must be able to work weekends and holidays.
- Bilingual is preferred but not required.
Compensation - $80000 - $100000 depending on experience
Benefits - Paid time off and paid holidays
- Opportunities for growth and advancement
- Team outings and sponsored events
- Employee referral bonus programs
- Firm-paid Medical HMO with affordable upgrades
- Firm-paid Life and AD&D insurance
- Low-cost Dental and Vision plans
- 401k
- FSA (Flexible Spending Account)
- EAP (Employee Assistance Program)
- Pet Insurance
Strive for Excellence. Fight for Justice. Foster Unity. Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment. Join Wilshire Law Firm Los Angeles Irvine San Diego Oakland Sacramento Riverside Torrance
Job Tags
Full time, Work at office, Flexible hours, Night shift, Weekend work, Afternoon shift