Call Center Supervisor Job at accesstoindependence, San Diego, CA

em81ODNoaXZCMDY1SytITDdyUmlHQ0VSQWc9PQ==
  • accesstoindependence
  • San Diego, CA

Job Description

Job Overview

We are seeking for a skilled and professional Call Center Supervisor. Your key responsibilities include assisting in hiring and training the required staff to develop a team of skillful customer support representatives. You will be liable to mentor and guide your team members to have excellent customer support services and evaluating the staff on the basis of their performance and output. Excellent communication skills and team management skills are the essential requirements for this job.

If you think you are proficient for this role then do apply!!

Responsibilities

  • Assist in hiring and training new call center staff.
  • Coordinate with other departments to set goals and targets.
  • Motivate the team to achieve the given targets.
  • Resolve staff queries regarding company’s policies and sales issues.
  • Ensure the staff is following company’s rules and regulations.
  • Maintain the call center database including staff performance and call log.
  • Uphold the standard of the services.
  • Provide suggestions to the upper management to improve the quality of services and productivity.
  • Ensure friendly and healthy environment for the staff.

Requirements

  • Bachelor’s degree in Management or relevant field.
  • Experience in customer service or sales is a must.
  • Proven experience of working as a Call Center Supervisor.
  • Proficiency in MS Office and sales procedures
  • Strong understanding of company policies and product details.
  • Analytical and problem solving skills.
  • Extraordinary interpersonal and communication skills.

Job Tags

Full time, Part time, Remote work

Similar Jobs

The UPS Store #0318, #6132, #5901

Notary , Livescan, UPS Center Associate Job at The UPS Store #0318, #6132, #5901

 ...teach others* Maintains a clean, organized, and safe working environment* Performs other duties as assignedQUALIFICATIONS * Notary & Livescan highly preferred. UPS experience highly desired.* Retail/customer service experience* Good communication and people... 

Compass Group

WAREHOUSE SUPERVISOR - TARGET CENTER Job at Compass Group

 ..., performance and accuracy standards. Maintains and verifies documentation to facilitate the flow of merchandise through the distribution center. Performance directly impacts overall safety, cost and service metrics. Essential Duties and Responsibilities: Ensures... 

Dells Nursing & Rehab

Dietary Aide Job at Dells Nursing & Rehab

 ...Job Description Dells Nursing and Rehab Center is looking for a caring, positive individual to be apart of our dietary department.Works under the cook in absence of the dietary manager. This individual will operate the dish machine following established policy and procedure... 

Boingo

RF Engineer Job at Boingo

 ...RF Engineer Location: Las Vegas| Travel: 2550% Boingo Wireless is hiring an experienced RF Engineer for our DAS system design team, working on high-profile venues like stadiums and commercial buildings. If you thrive in fast-paced environments, enjoy cross-functional... 

Mahle

Engineering Intern - Full Year Job at Mahle

 ...Your Contribution * Support Product Engineer during pre-launch and process validation phase * Review of customer specifications and...  ...* Must be enrolled in a 4-year accredited university * Major: Mechanical Engineering * Class Standing: Sophomore, Junior, Senior * Preferred...