Job Overview
We are seeking an energetic and strategic Call Center Manager to lead our dynamic customer engagement team. In this role, you will oversee daily operations of the call center, ensuring exceptional customer service and driving sales growth through effective team management and process optimization. Your leadership will inspire a high-performance environment focused on delivering outstanding support, fostering business development, and maximizing revenue opportunities. If you thrive in a fast-paced setting and possess a passion for sales, communication, and team development, this is the perfect opportunity to make a significant impact.
Call Center Manager
Limelight Services – Fort Collins, CO
Who We Are
Limelight Services is a local, family-owned company committed to providing exceptional service while maintaining a strong reputation within our community. We believe people are our priority — both our customers and our team members. We are looking for a motivated, customer-focused leader to join our growing team and help drive operational excellence in our customer service department.
Why Choose Limelight Services
Our Core Values
Position Summary
The Call Center Manager serves as the primary leader for the customer service and dispatch team. This role is responsible for overseeing daily call center operations, ensuring exceptional customer experiences, managing scheduling efficiency, coaching team members, and supporting operational growth.
The ideal candidate is a strong communicator and problem solver who thrives in a fast-paced environment and enjoys leading and developing others. This individual will serve as the first point of escalation for customer concerns while ensuring the department operates efficiently and professionally.
Key Responsibilities
Customer Service & Communication
Scheduling & Dispatch Coordination
Leadership & Team Management
Operational Oversight
Quality & Performance
Desired Skills & Qualifications
Why This Position Matters
This role is essential to the success of our company. You will directly impact customer satisfaction, team culture, and daily operations while helping guide and support a growing department.
If you are looking for more than just a job — if you want to build a meaningful career with a company that values its people and recognizes hard work — we would love to hear from you.
Apply Today
Learn more about Limelight Services by visiting Lime911.com
When you’re ready, please email your resume to:
operations@lime911.com
Pay: $52,080.22 - $62,720.26 per year
Benefits:
People with a criminal record are encouraged to apply
Work Location: In person
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