Job Description
About Us: Relief Mental Health was founded in February of 2020. Within these 5 years, we have expanded to 12 new offices across Illinois, Wisconsin, New Jersey, and now Colorado! We aim to create a new standard for mental health care, offering a continuum of innovative therapeutic interventions and responding to evolving patient needs.
Responsibilities: - Deliver a high level of professionalism, empathy, and compassionate support and assistance to all of our patients, their families, and colleagues
- Greet and assist visitors and patients as they arrive at the office
- Review all patient paperwork for completion and accuracy
- Provide and score assessments to patients, including effectively administering a C-SSRS assessment as needed
- Administer and monitor TMS treatments and Spravato treatments
- Serve as the main point of contact for patients, including answering phone calls, voicemails and emails from patients
- Complete daily clinical tasks, including but not limited to scheduling appointments, entering patient demographics and data into the EHR system, billing, notes, and patient medical record maintenance, etc.
- Maintain cleanliness of office, as well as preparation and upkeep of the examination/treatment rooms
- Obtain and record patient medical histories, test results, and other information for medical records while maintaining strict confidentiality
- Assist providers with performing point of care testing (urine drug screens and pregnancy tests), collecting vital signs, and other patient care
- Assist providers with pharmacy calls regarding prescription questions and issues
- Assist with prior authorizations for medications
- Assist with other administrative tasks, such as printing, faxing, and shredding documents, ordering and properly documenting inventory, etc.
- Follow all company protocols and procedures to ensure consistency in care across all clinics, maximize efficiency and meet required deadlines
- Ensure compliance with all health care regulations, including HIPAA
- Assist with other various tasks as delegated by the Provider(s), Clinic Manager, or Regional Director of Operations
- Work flexible hours that include nights and/or weekends that will include morning, afternoon and evening shifts between 7:00am-8:00pm, based on current patient schedules and clinic needs
Required Skills: - Proficiency in Google Suite/Drive
- Exceptional interpersonal, organizational, and customer service skills
- Strong problem solving abilities and attention to detail
- Excellent written and verbal communication
- Knowledge all health care regulations and confidentiality protocols, including HIPAA
- Ability to maintain confidentiality and demonstrate professional in all interactions
- Ability to work both with a team and autonomously in a fast paced environment
Preferred Skills: - 1-2 years of experience with medical billing/insurance
- Prior experience administering TMS treatments (BrainsWay is a plus)
- Prior experience monitoring Spravato patients
Qualifications: - High School diploma, Medical Assistant Certification or equivalent experience
- Previous healthcare experience highly preferred, mental health setting a plus
- Ability to learn and maintain Electronic Health Record system - Tebra (previously Kareo) is a plus
- Valid CPR/AED certification or ability to obtain during training period
Physical Demands: - Ability to lift, push, and pull a minimum of 20 lbs - moving or assisting patients and other equipment may be required
- Ability to sit or stand for extended periods during shift
Job Tags
Work at office, Flexible hours, Shift work, Night shift, Day shift, Afternoon shift